Return and Refund Policy

NoirBlancSydney – Returns & Refund Policy (Regulatory Compliance Statement)

At NoirBlancSydney, the processing, assessment and facilitation of return-related enquiries are governed by our internal operational guidelines in accordance with applicable provisions of the Australian Consumer Law (ACL). The following policy framework outlines the parameters and procedural obligations incumbent upon customers seeking to initiate a return, replacement or refund request.

Return Eligibility Framework – 15 Days From Receipt

Customers are afforded a 15-day notification timeframe, commencing on the date of confirmed delivery, within which a formal return request must be lodged. Requests submitted outside this prescribed window cannot be acknowledged or actioned.

To be considered eligible for assessment, returned merchandise must, without exception, satisfy all of the following pre-conditions:

  • item unworn, unwashed and unaltered;
  • absence of visible wear indicators (e.g. makeup, tanning residue, perfume, sand, stretching);
  • all original packaging, tags, inserts and accessories intact;
  • product received in materially identical condition to shipment.

Any deviation from the above criteria may necessitate rejection of the return at our discretion.

Change-of-Mind Returns – Non-Applicability Clause

NoirBlancSydney does not provide refunds or exchanges for returns initiated on the basis of preference variation, subjective dissatisfaction, incorrect selection or other “change-of-mind” motivations. This includes, but is not limited to:

  • incorrect size choice;
  • alternate colour preference;
  • purchase reconsideration;
  • accidental orders.

Such cases fall outside the remedy categories defined under the ACL.

Sale & Promotional Inventory – Final Sale Classification

All discounted, promotional or sale-marked items are strictly designated as final sale. These articles are expressly excluded from all return, refund and exchange pathways.

Return Shipping Cost Allocation

All logistical costs, fees and ancillary expenses associated with the physical return of goods are the sole responsibility of the customer. NoirBlancSydney does not reimburse, offset or subsidise return shipping charges for any reason except where a defect is verified as a manufacturing fault under ACL criteria.

Returned parcels must utilise a traceable postal method. NoirBlancSydney assumes no liability for lost, delayed or unverified return shipments.

Defective Merchandise – Verification Protocol

In instances where a customer asserts the presence of a manufacturing defect, NoirBlancSydney reserves the right to require:

  • photographic and/or video evidence;
  • order identification credentials;
  • supplementary documentation deemed necessary for evaluation.

Approval of a remedy is contingent upon successful verification that the defect constitutes a legitimate manufacturing irregularity and not damage arising from wear, mishandling or misuse.

Upon confirmed validation, customers may be offered:

  • a product replacement, or
  • a refund to the original payment instrument.

Return shipping reimbursement applies only after defect confirmation.

Mandatory Pre-Authorisation Requirement

Returns sent without prior written authorisation will not be processed. Customers must contact:

📧info@noirblancsydney.com

Only once approval is issued will procedural instructions be provided.

Return Form Obligation

A completed NoirBlancSydney Return Form must be included with all return shipments. Returns without this document prevent processing and may invalidate the return request.

Refund Processing Timeline

Following receipt and inspection of the returned goods, approved refunds will be finalised within 5–10 business days. The timeframe may vary depending on payment provider processing cycles.

Policy Summary Statement

This return and refund structure is designed to ensure operational fairness, regulatory adherence and customer clarity, while maintaining efficiency across all administrative processes.

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